MedExpress is a Canadian online prescription service that helps patients access prescription medication from home, including ED treatment and generic semaglutide.
To get started, you complete a short online health consultation. A Canadian-licensed healthcare professional reviews your consultation responses and decides whether the requested treatment is clinically appropriate. If treatment is approved, your medication is prescribed, dispensed, and delivered discreetly to your door.
No in-person appointment is required.
Use this page to understand:
- When MedExpress may be the right service for you
- Whether you need blood work or medical records
- What the MedExpress online consultation involves
- Whether you need an existing prescription before starting
- What documents may be required for verification
- How quickly your consultation is reviewed
- What happens if you do not meet the treatment criteria
When should I use MedExpress?
You can use MedExpress if you want to access prescription treatment through a fully online process.
MedExpress may be suitable if you want to:
- Start ED treatment online.
- Access generic semaglutide through a licensed Canadian healthcare professional.
- Receive prescription medication delivered discreetly to your home.
- Complete your consultation without an in-person appointment.
- Start a treatment request without already having a prescription from your GP or family doctor.
MedExpress is not an automatic approval service. A Canadian-licensed healthcare professional must review your consultation and decide whether treatment is appropriate for you.
Do I need to provide medical records or blood work?
You may be asked to provide recent blood work so the MedExpress clinical team can better understand your health before prescribing treatment.
Blood work is more likely to be requested if you:
- Have diabetes
- Have pre-diabetes
- Have a relevant medical condition that requires additional clinical review
- Are requesting treatment where blood test results are needed to assess safety
Clinicians may recommend blood tests such as:
- Comprehensive Metabolic Panel, also known as a CMP
- Lipid Panel
If you already have blood test results from the last 6 months, you can upload those results during your MedExpress consultation.
If you do not have recent blood work, MedExpress can guide you on how to arrange testing through approved Canadian lab partners, often at a discounted rate.
Do I need a prescription from my doctor before using MedExpress?
No. You do not need an existing prescription from your GP or family doctor before using MedExpress.
When you complete the MedExpress online consultation, a Canadian-licensed prescriber will:
- Review your consultation responses.
- Assess your medical history and treatment suitability.
- Decide whether the requested treatment is clinically appropriate.
- Issue a prescription if the requested treatment is suitable for you.
You may choose to tell your GP or family doctor that you are starting treatment through MedExpress, but this is optional.
Is a prescription still required for MedExpress treatments?
Yes. A valid prescription is required for all prescription medications supplied through MedExpress.
This means you do not need to bring your own prescription, but a Canadian-licensed healthcare professional must still review your consultation and issue a prescription if treatment is approved.
Semaglutide and ED medications are prescription medications in Canada. A licensed Canadian healthcare professional, such as a doctor or nurse practitioner registered with their provincial college, must review your consultation and make an independent clinical decision.
MedExpress prescriptions are discretionary. This means not everyone who applies for MedExpress treatment will qualify.
What information do I need to provide for verification?
MedExpress may require identity and eligibility verification before treatment can be prescribed safely.
For weight loss medication, including generic semaglutide, you may need to upload:
- A valid photo ID, such as a passport or driver’s licence
- A full-length photo of yourself standing, used to support BMI and eligibility checks
These verification steps help MedExpress:
- Confirm your identity
- Confirm your age
- Check whether your BMI meets treatment criteria
- Support safe and appropriate prescribing
All uploaded photos are:
- Stored securely
- Kept confidential
- Used only for clinical verification and treatment review purposes
What does the MedExpress online consultation involve?
The MedExpress online consultation is a short health questionnaire that usually takes around 5 minutes to complete.
The MedExpress consultation asks about:
- Your general health history.
- Any existing medical conditions.
- Medications you are currently taking.
- Previous experience with the type of treatment you are requesting, such as ED treatment or weight management treatment.
- Your lifestyle and treatment preferences.
After you complete the consultation, a MedExpress clinician reviews your responses before any medication is prescribed.
Treatment is not approved automatically.
How does the MedExpress consultation process work?
The MedExpress consultation process is fully online.
The process usually works like this:
- Choose your preferred treatment
Select the medication or treatment you are interested in. - Complete the online health consultation
Provide details about your medical history, current health, medications, and lifestyle. - Upload any required verification documents
If verification is needed, submit documents such as your photo ID, full-length photo, or recent blood work. - Clinical review by a licensed prescriber
A Canadian-licensed healthcare professional reviews your information and decides whether treatment is appropriate. - Prescription and dispensing
If treatment is approved, a prescription is issued and sent to the pharmacy for dispensing. - Medication delivery
Your medication is shipped directly to your address in discreet packaging. - Ongoing support
You can contact MedExpress for support during your treatment journey.
How quickly is my consultation reviewed?
Most MedExpress consultations are reviewed within a few hours after MedExpress receives the completed consultation.
During busy periods, or outside of operating hours, the consultation review may take longer.
MedExpress will notify you as soon as your consultation has been reviewed.
No in-person appointment is required. If your consultation is approved and your medication is prescribed, your medication will be delivered discreetly to your door.
What happens if I do not meet the criteria for treatment?
MedExpress only prescribes medication when the clinician decides that treatment is clinically appropriate and that the expected benefits outweigh the potential risks.
If the MedExpress clinician decides that the requested treatment is not suitable for you:
- MedExpress will tell you that you are not eligible for the requested treatment.
- MedExpress will not prescribe the requested medication.
- MedExpress will refund your MedExpress program fee.
Where applicable, the refund will include:
- The consultation fee
- Medication costs paid as part of your order
This means you are not charged for treatment if MedExpress cannot safely and appropriately prescribe the requested medication.
Need more help?
If you still need help after reading this information, please contact MedExpress customer support for further assistance.