MedExpress protects your personal health information using secure systems and in line with Canadian privacy laws. This article explains how MedExpress stores, uses, and retains your medical records.
Use this information when you want to:
- Understand how MedExpress protects your data
- Know who can access your medical records
- Learn how long MedExpress keeps your health information
How MedExpress protects your personal health information
MedExpress takes your privacy seriously. MedExpress handles all personal health information in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
MedExpress uses encrypted and secure systems to store and transmit personal health information. These systems are designed to ensure that only authorised healthcare professionals can access your MedExpress medical records.
Who can access your MedExpress medical information?
Only qualified healthcare professionals involved in your care can access your MedExpress medical records.
MedExpress does not share your personal health information with third parties without your explicit consent, except where sharing is required by Canadian healthcare laws or regulations.
How long does MedExpress keep medical records?
MedExpress retains medical records in accordance with Canadian healthcare regulations.
In most cases, MedExpress keeps your medical records for a minimum of 7 years following your last appointment. Retention periods may vary if different legal or regulatory requirements apply.
If you still need help after reviewing the information above, additional assistance is available.